Cloud-based communications provider 8x8 launched a new offering called 8x8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center ...

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner ...

8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (Experience Communications as a Service™), an integrated ...

SAN JOSE, Calif.--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced new capabilities for its 8x8 Contact Center solution as well as ...

CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March ...

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...

8x8 Enables Organizations to Deliver Rich, Trusted Customer Experiences with support for RCS Additionally, 8x8 is launching new RCS Business Messaging (RBM) services to help organizations tap into ...

Today at the annual Contact Center Week conference in Las Vegas, 8x8 announced that it is launching 8x8 Contact Center. But 8x8 has been offering a cloud-based contact center service for 12 years, so, ...

UC and contact center service provider 8x8 this week updated its Virtual Contact Center with a new feature dubbed VCC Analytics that the company says will provide insight into agent performance and ...

8x8 has acquired AI-powered marketing startup MarianaIQ to add new features powered by AI and machine learning to its cloud-based product portfolio. Unified Communications as a Service and contact ...

Earnings results often indicate what direction a company will take in the months ahead. With Q3 behind us, let’s have a look ...