A Seattle woman waited more than 10 hours for a nurse-ordered ambulance, raising concerns about the city’s 911 nurse triage system and response standards.

Every year, Columbus emergency responders deal with tens of thousands of nonemergency 911 calls from residents seeking medical help who don't actually need an ambulance or a costly trip to the ...

Two new initiatives in Michigan's fourth largest city are helping the city respond to a rise in EMS calls as other ...

Wake County EMS is rolling out a data-driven dispatch update that sharpens call triage and reduces lights-and-siren responses for select non-critical calls ...