A limited number of Apple support staff are reportedly using an internal AI tool to help answer customer questions. The tool is reportedly known as Apple Ask. The ChatGPT-style tool lets advisors ...

A report that revealed Apple's "Ask" tool may not have been the whole story, with a leaker exclusively telling AppleInsider that the project goes beyond a simple language learning model or generative ...

Apple is reportedly testing an AI tool called "Ask" for AppleCare support advisors that generate answers using data learned from an internal database. Apple's push into AI isn't a secret, as its CEO ...

Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward. Apple recently launched a pilot program that provides ...

You can reach Apple Support to solve a wide variety of problems via phone or text chat. The Apple Support website has help and how-to articles, troubleshooting tips, and more. If you find unrecognized ...

Here's what Apple Intelligence is, what tools exist (and when they'll arrive) — and a look at the history of AI at Apple. Apple devices support Apple Intelligence, the growing collection of artificial ...