Most people make a common communication mistake that almost instantly makes them sound less confident, according to speaking expert and Texas-based trial lawyer Jefferson Fisher: They say "I'm sorry" ...

Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. When a dispute arises, often the best course of action is assertive communication that ...

There’s a powerful difference between getting what you want and alienating everyone in the process. That difference often boils down to understanding aggression vs assertiveness. One builds walls ...