Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

The balanced scorecard tracks all the important elements of a company’s strategy—from continuous improvement and partnerships to teamwork and global scale. And that allows companies to excel. by ...

For years, organisations have struggled with a familiar contradiction. Strategy is defined at the top, but execution is scattered across departments, spreadsheets and disconnected reporting cycles.