Many customers are unsure whether banks keep duplicate keys, how lockers are opened if a key is lost, and who bears the cost.

Using a bank locker still feels like the safest way to store jewellery and important documents, yet the rules in 2025 make it clear that banks are offering secure space, not full insurance. RBI’s ...

Under Reserve Bank of India (RBI) guidelines, the responsibility of the bank is limited — and in many cases, the loss is ...