If you drive a Mazda CX-90, the steering wheel is not supposed to surprise you. Yet a growing number of owners say their big ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This voice experience is generated by AI. Learn more. This ...

Forbes contributors publish independent expert analyses and insights. Auto journalist and traffic safety/road rage expert. This article is more than 6 years old. Any new ride is a great ride when the ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY John Sabino The Fast ...

Enterprises are rewarding vendors that reduce long-term complexity while supporting continuous evolution, something 8x8 does ...

MUCH ATTENTION has focused on the superficial areas of customer experience (CX), or what many call a “skin-deep” approach. Although those areas are the most visible to users, this sort of approach ...

Peak CX-AI leverages natural language capabilities in Amazon Lex to deliver enhanced customer service and positions Apex Systems as a key player in the Agentic AI market Apex Systems is pioneering a ...

Introduced a year ago, the Mazda CX-70 two-row midsize crossover is receiving an update for 2026 . It now features ...

AI and automation are reshaping contact centers into adaptive, intelligence-driven environments. As enterprises prioritize scalability, personalization, and operational efficiency, agentic AI is ...