Capitec has launched an AI feature it says is a world-first, designed to speed up customer support by notifying agents about the potential problem a user has before they pick up a call.
Capitec's new AI-powered Pulse tool cuts call centre handling times by up to 18% by prepping agents in advance.
The South African on MSN
Capitec customers could now get faster help with new AI system
Capitec has launched a new AI-powered tool that helps agents understand customer issues faster when clients contact support.
Capitec has introduced a new artificial intelligence system, called Pulse, aimed at improving response times and reducing ...
The partnership introduces real-time, account-to-account payments to cross-border e-commerce through South Africa's leading digital bank SINGAPORE and CAPE TOWN, South Africa, Sept. 12, 2025 ...
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. This move marks EBANX’s first open banking solution outside Brazil and ...
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