You’ve heard the complaints many times before: IT costs too much. I have no idea what I’m paying for. I can’t accurately budget for IT costs. I can do better getting IT services myself. The problem is ...

A recent technology discussion among some colleagues unexpectedly turned to focusing on the operational challenges introduced by new technologies like server virtualization, dynamic (a.k.a. thin) ...

If you go in with the wrong objective in mind, chargebacks become an administrative nightmare and may induce a client backlash. A number of readers have asked me to write about chargebacks—that is, ...

Chargeback methods are commonly used in businesses where information technology departments are integral to ongoing operations. In some companies, the IT department charges a fee to another department ...

You’ve heard the complaints many times before: IT costs too much. I have no idea what I’m paying for. I can’t accurately budget for IT costs. I can do better getting IT services myself. The problem is ...