We’re always looking for ways to build better relationships with our clients — especially with our best clients. I have heard so many options and ideas, and yet, we’re missing the low-hanging fruit ...

Friction means anything that makes it harder for clients to hand you their problems and walk away. Voicemail is friction. Delayed callbacks are friction. "Let me check on that and get back to you" ...

Being the greatest of all time (GOAT) is not limited to the likes of Michael Jordan or Serena Williams. No one can deny the legendary status of those who have climbed to the top of their professions, ...