At the ALA National Conference in Nashville, a timely panel brought together operational leaders to explore the evolving expectations of law firm clients. The session, titled “Evolving Client ...

Transitioning to fixed or project-based pricing demands a thoughtful reengineering of how firms scope, staff, and sell their ...

Bad clients. Everyone has them. But you may want to cut even your worst clients a little slack. Sometimes, it’s your lack of setting expectations that leads to the missed deadlines, overwhelm, and ...

Preparing your client for mediation in advance of the actual mediation conference is crucial to ensure a smooth and productive process that will, hopefully, lead to a resolution of the disputed issues ...

After a multiyear career in recruitment advertising and communications, I've learned that understanding the needs and wants of clients is truly half the battle. As a recruitment advertising agency ...

Are your clients aware of how your relationship with them will work? Setting — and sometimes updating — client expectations is the best way to prevent future misunderstandings or disagreements. Steps ...

Clients often come to an advisory firm with preconceived notions about what we do, who we are and how we can help them. Whether you’re meeting with a prospective client or continuing work with a ...

Discover the essential questions every financial advisor should ask clients to build trust, understand needs, and deliver ...

Ahead of Wealth Management EDGE, Ritik Malhotra speaks about the instant gratification fueled by technology. Instant gratification has become a hallmark of our fast-paced digital era, where tasks such ...

Whether you’re dating someone new in your personal life or courting a new vendor at work, setting and properly managing expectations is tough. That’s why they call it the honeymoon period, both in ...