Dublin, March 27, 2024 (GLOBE NEWSWIRE) -- The "Global IT Service Management (ITSM) Market by Offering (Solutions (Change & Configuration Management, Operations & Performance Management) and Services) ...
IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...
A successful ITSM strategy is a lot like a game of connect-the-dots. Organizations may already have a ticketing system for incident management, for example, or perhaps the beginnings of a ...
NEW YORK--(BUSINESS WIRE)--Sept. 19, 2005--Touchpaper announced today that it has been appointed by LANDesk Software, a leading provider of integrated systems and security management solutions, as the ...
Jira Service Management has earned its place as a leading ITSM platform, particularly for organisations aligned with the Atlassian ecosystem. However, as service management needs evolve, it’s natural ...
A CMDB (Configuration Management Database) is a central repository that stores information about an organisation’s IT assets, called Configuration Items (CIs), and the relationships between them, ...
SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...
With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.
Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
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