Combining voice recognition and natural language understanding to create effective speech interfaces for the world’s largest Internet market. Stroll through Sanlitun, a bustling neighborhood in ...

It’s no surprise that digital self-service channels have experienced increased use over the past couple of years. As with many technologies, the pandemic has accelerated a number of trends that were ...

Conversational computing isn’t entirely new, but with the Generative genie out of the bottle, it’s being reinvented in real-time. We already have conversational-type interfaces on platforms like ...

In 2026, legal practice will be shaped by several transformative developments that are set to redefine how lawyers interact with knowledge management systems, partner with AI for quality assurance, ...

Companies have long relied on web analytics data like click rates, page views and session lengths to gain customer behavior insights.This method looks at how customers react to what is presented to ...

Conversational banking has reached an inflection point. What began as basic chatbots designed to deflect contact center ...

You'll now be able to design voice right into your prototypes--think of it as Photoshop for conversational interfaces. Voice Interfaces Are Here. Are They Necessary? As millions of people invite voice ...