If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

There’s a growing trend where businesses turn to AI to improve and perfect internal operations like data aggregation, SEO and process automation. Customers love the personal touch of a knowledgeable ...

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

At Vector, our customer is at the center of everything we do: So much so that we’ve invested in a leadership role for our chief customer officer (CCO) to ensure that customer experience is prioritized ...

Even if improving customer experience isn't your primary goal in digital transformation, it is important to understand how CX connects to your initiative. Companies have many reasons for prioritizing ...

One of the best sales tools a business can have is a collection of rave reviews from its customers: Over 70% of customers report that they check reviews before making a purchase decision. However, ...

Opinions expressed by Entrepreneur contributors are their own. Great companies are like beautiful clocks; they’ve got a lot of moving parts that all have to work together in order for the whole to be ...

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