Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

I've had a few customers come in lately with high bills due to features that should have been on the account, but were never added (by different sales reps in different stores). Example: customer ...

Any typical recency/frequency/spend analysis tells us that some customers are more valuable than others in terms of the sales given to a retailer or brand. Further, loyalty industry methodologies such ...