According to ACSI data, customers are less pleased with their in-store experiences for factors such as store layout, staff courtesy and checkout speed." ...

Rounding out the top 10 nationwide are No. 4 Sam’s Club (Walmart), No. 5 Aldi, No. 6 Costco, No. 7 Whole Foods (Amazon), No.

Step aside Publix and Costco, there’s a new favorite grocery store in town - The winner was crowned by new data from the ...

In the supermarket category, Trader Joe’s climbed 2% to score 86, unseating Publix (who remains unchanged at 84) for the top ...

Wegmans Food Markets saw a notable drop in customer satisfaction in 2026 as shoppers increasingly prioritize value and convenience amid economic uncertainty, according to a new national study released ...

There’s good news and bad news when it comes to Kroger's spot in a national supermarket customer satisfaction ranking.

ACSI results are based on surveys conducted over a 12-month period ending in December 2025, with scores reported on a 0-to-100 scale.

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Avoid a service nightmare. We reveal the shop considered the worst tire retailer by customer satisfaction and highlighted the ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...