NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit operations worldwide. (Fran Baltzer for New Jersey Monitor/NJ Transit) ...

NJ Transit’s riders have been without a customer advocate for the past for two years and seven months, longer than the time the first advocate worked in the position. Riders could finally get a voice ...

The status of passenger refunds for unused tickets, closed cars on crowded commuter trains, and addressing the accuracy and reliability bus, train and light rail arrival times on NJ Transits app are ...