Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to AI-powered knowledge graphs — ...

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How to use knowledge graphs to improve customer experience — digging into the healthcare example. Knowledge graphs are well known to the Pharma industry, and their power has been utilized for many ...

Data plays an integral role in the success of a marketing campaign. Without data, it's impossible to understand what your customers want or how they interact with your brand online. Modern businesses ...

Rajiv Shesh is the Chief Revenue Officer at HCLSoftware where he leads revenue growth & customer advocacy for Products & Platforms division. What’s really powering AI? High-quality data—foundational ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

LONDON--(BUSINESS WIRE)--1E, the leader in Unified eXperience Management (UXM), today announced it has joined the ServiceNow Service Graph Connector Program and integrated 1E Tachyon connector with ...