The way a business relates to its customers, clientele and patrons is known as customer relations. Also called customer service, some companies hire people specifically to manage how the company ...

Todd Defren of the PR firm Shift Communications says, "I've been floored by the amount of "Customer Service" our team now handles. This piece of the job accelerated far faster than I'd expected." Your ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

If we are being honest with ourselves, we have to admit, customer service isn’t always the most exciting aspect of running a business. Some interactions are wonderful: A customer may love what you are ...

Respect, integrity, innovation, and customer focus. These are nice-sounding words that every individual and institution should swear by. They are words we hear every day, but often attach little value ...

Recently, the spirit of idleness lured me into Facebook. I went to ‘Facebook’ instead of ‘bookfacing’. I was scrolling down ...

Marketing, customer service and customer engagement professionals looking for a big payday may have to wait a bit, as pay increases for these professionals have dwindled since the start of the year ...

Customer service can make or break a company's success. Learn the costs and types of customer service training and how training can benefit your business.