Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Zappix, a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24, a leader in transforming digital customer ...

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan. 12, 2026 /PRNewswire/ -- GOCare, a leading SaaS provider of ...

Digital transformation has improved many processes including operations, business efficiency, research and development, supply chain management, customer service delivery and more across many ...

In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a history ...

NEW YORK, Sept. 25, 2025 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced its inclusion ...

SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement Lüm Mobile adopts Alepo's Virtual Agent for all-digital customer experience Replaced old ...

The greatest changes in customer experience over the past decade have been in the ways customers interact with brands. The digital customer experience has exponentially evolved over the past decade, ...

Rich Hein: Hello and welcome to “Beyond the Call,” where the go-to show for insight, trends, and actionable advice in the customer service and support industry. I'm Rich Hein, your host, and today ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Seventy-seven percent of businesses say consumer expectations for effectively engaging with them digitally have increased over the past 12 months, up more than 10 ...

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or -- let’s be ...

SILICON SLOPES, Utah--(BUSINESS WIRE)-- Domo (Nasdaq: DOMO) today announced that Panasonic Corporation Living Appliances and Solutions Company (Panasonic), a segment of Panasonic Corporation ...