At the recent Dreamforce 2024 event, Salesforce CEO Marc Benioff focused on introducing Agentforce, a suite of autonomous AI agents designed to carry out data-driven actions across crucial business ...

Not all enterprise software moats are created equal. That’s the framework analyst Biel laid out recently when assessing which ...

STOCKHOLM--(BUSINESS WIRE)--Rootstock Software today announced that The Greenery, a major European produce supplier, selected Rootstock ERP and Salesforce to help modernize its operations and support ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Salesforce recently held its annual Dreamforce event, where it unveiled a host of products tied to the new Einstein 1 Platform. This platform aims to enhance productivity and customer engagement by ...

Salesforce Inc. is moving from the hype phase of generative AI into doing the harder engineering work to create the agentic enterprise. The Dreamforce 2025 conference this week showed us that the ...

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

To meet the market shift towards agentic enterprises, Salesforce is evolving the consulting track within its partner program from a traditional implementation track towards a results-driven focus.