Editor’s note: This story is part of Peak, The Athletic’s desk covering leadership, personal development and performance through the lens of sports. Follow Peak here. A few months ago, a reporter ...

In any industry where there is high competition, customer satisfaction accounts for the largest share of successful sales performance. Insurance is no different, which is why there is so much emphasis ...

You're in a crowded subway car on a Tuesday morning, or perhaps on a city bus. Still-sleepy commuters, lulled by vibrations, remain hushed, yet silently broadcast their thoughts. A toddler in his ...