Assuming they receive any training at all, my belief is car salespeople are taught to "talk up" the car a potential customer is interested in, making such statements as, "She's a beauty" or "You look ...

The training tool provides an opportunity for staff to draft assertive statements for 31 possible situations in which staff should speak up about a patient safety risk. The tool also includes 31 ...

Proper assertiveness statements, part of a broader class of assertive communication techniques, come in handy across situations, and along with the gentle limit-setting of a gracefully delivered no, ...