We hate to break the news to you: Facebook does not staff a team of customer service representatives working the phone lines to help you with a likely niche and nuanced problem. Not being able to ...

Imagine that one day you're kicked off Facebook. It happens, regularly. You may not know why exactly. It looks like an algorithm may have done it — and now you need to reach a human being at the ...

TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

There are some things that are nice to wake up to. The smell of bacon, for example. On Thursday morning, however, I woke up to something a little less pleasant: an in-box full of e-mails from Facebook ...