In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

New Jersey businesses are stepping up their customer service game, trading indifference for genuine care, as seen in thoughtful interactions at car dealerships and insurance companies.

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. When Mario Matulich thinks of hotel chains with great customer service, ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

You don't have a business without your customers. So, how can you increase your customer service engagement to provide a better overall experience? Attracting new customers is a primary business focus ...

Customer Service as Art may be a bridge too far, when considering a memorable analogy. However, studying the efforts some companies make, and the thousands of dollars they spend on recruiting and ...

I doubt that there is a business owner or manager anywhere who will tell you that customer service is not important to them. If you’re like me, your inbox is inundated with follow-up surveys asking me ...

There’s no question that social media has changed the way customers interact with companies. The downside is that there’s a lot more pressure to respond to customer complaints that are aired on public ...