As companies try to attract broader, more diverse talent pools, human-centered design could be key. Human-centered design doesn’t start with the product. It starts with the workplace 'You have to work ...

It’s safe to say that digital health tools, including electronic health records (EHRs), haven’t always sparked excitement and joy among clinicans and providers. There are no excuses for poor usability ...

“Everyone notices bad design, we maybe just don’t know to label it as such,” says Daniela Jorge, chief design officer at Capital One. “But we get frustrated when something doesn’t work the way that it ...

Pain and perseverance. Fatigue and flexibility. Variants and vaccines. In just a year, the Covid-19 pandemic has challenged every aspect of life on Earth. But it has also given rise to an unstoppable ...

Technology alone can't fix digital harm. True solutions lie in empathy, education, and community-driven approaches. Learn how ...

For many years, homelessness response work involved counting up — counting how many people are put in new homes, or how many are provided with government services, or how many are taken off the ...

Shantanu Kumar ’26, the first student to enroll in SOM’s joint-degree program with the Yale School of Engineering & Applied Science, combined an MBA and an MS in computer science to augment his work ...

Human factors (also referred to as human factors psychology and human factors engineering) is an applied field of study that examines human abilities, limitations, behaviors, and processes in order to ...

The design thinking process is a two-pronged approach that involves both empathetic ideology and a process that aims to find the best possible solution for gaps in the market or problems in a given ...

Innovation in local government is often thought of in terms of efficiency or cost savings. But this focus leaves out an equally important one -- a focus on how residents experience government programs ...

Human-centered design, also known as design thinking, is a creative problem solving approach practiced in a wide variety of industry sectors. It uses human-centered techniques to truly understand a ...