Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities to ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...