Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

REDWOOD CITY, CA--(Marketwired - Nov 1, 2016) - Agiloft, Inc., a leading provider of agile business software, today announced it has received PinkVERIFY certification from Pink Elephant for 11 IT ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

REDWOOD CITY, CA--(Marketwired - Feb 16, 2017) - Agiloft, a trusted provider of business process automation software, announced today they will be a Silver Sponsor at "Pink17," the 21 st Annual ...

• Survey reveals over half of small and midsized Australian and New Zealand organisations do not consider ITIL a factor during purchase of a service desk solution and while adopted as a guideline, is ...