The majority of today’s contact centers employ well-designed, sophisticated self-service strategies, but even with a highly successful self-service application boasting a high call-completion rate, ...

SpeechStorm has made available the Eastwood release of its self-service software, delivering improved SpeechStorm Control Centre performance, new telecoms applications, and new mobile self-service ...

TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

Companies’ integrated voice recognition (IVR) applications are being stretched thin. Even when the best interface designs are in place, customers are abandoning calls before completion. Forty-three ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com/uk), the market leader in omnichannel customer experience (CX) and contact centre solutions, today announced ...

“Press 1 for accounts; press 2 for technical support; press…” Interactive voice response systems have permeated almost all aspects of customer experience, but getting IVR right is tougher than it ...

BURLINGTON, Mass., Aug. 12, 2020 /PRNewswire-PRWeb/ -- Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has seen a sharp increase in demand for its flagship customer service automation ...

In all the talk about omni-channels, interactive voice response (IVR) is rarely mentioned, yet it is the channel many customers must struggle through. Customer interaction vendor Aspect Software is ...

One of the most effective ways to always stay ahead of the competitive curve in this market is to embrace and implement advancing technologies and trend within your business to ultimately serve your ...