The New York State Department of Motor Vehicles is launching new technology to improve customer service for residents and ...

A digital-first Social Security overhaul has cut wait times and reduced backlogs, according to new data shared by the SSA.

The Improving IRS Customer Service Act would expand information regarding refunds available to taxpayers online. The legislation would also require the IRS to inform ...

In today’s competitive business landscape, providing exceptional customer service is crucial for success. Businesses that prioritize customer satisfaction are more likely to retain customers, attract ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

When Richard Davey joined the Metropolitan Transportation Authority in 2022, the city subways had 3.1 million daily riders. The former Massachusetts secretary of transportation led a post-pandemic ...

With the growing importance of complete customer service initiatives, especially in vertical industries like healthcare, financial services, government, and telecommunications, contact center agents ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

In the bustling marketplace, businesses are constantly seeking ways to differentiate themselves from the competition. One of ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

New laws which went into effect Oct. 1, will streamline services and improve customer experience at the Maryland Department of Transportation Motor Vehicle Administration (MVA). Among the changes, the ...

LOUISVILLE, Ky. — The tolling service responsible for collecting fees in Louisville and southern Indiana says customers are seeing shorter wait times when calling for assistance. RiverLink said ...