Inbound customer service representatives answer questions and provide sales assistance. These live operators are your employees and it’s up to you to house them, equip them and train them. These ...

Inbound phone support is a complex and challenging career for anyone to pursue. An agent is expected to walk a thin line between satisfying demanding customers and representing the interests of the ...

LONDON--(BUSINESS WIRE)--A thorough market assessment is essential for achieving cost-effectiveness at every phase of operations being carried out in a business. By knowing the market, including ...