Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Data integration is increasingly critical to companies’ ability to win, serve and retain their customers. Enterprises face increasing data integration challenges, primarily due to the growing volume ...

Forward integration empowers businesses to control distribution, streamline operations, and eliminate intermediaries. Learn ...

The idea of integrating systems is nothing new. IT departments have constantly struggled to link enterprise applications together in a way that enables decision-makers to have the data they need at ...

TORONTO, Oct. 22, 2025 /PRNewswire/ - ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been Certified for Microsoft Teams Phone ...

Unfortunately, this book can't be printed from the OpenBook. If you need to print pages from this book, we recommend downloading it as a PDF. Visit NAP.edu/10766 to get more information about this ...

NEW YORK--(BUSINESS WIRE)--Computer Design & Integration LLC (CDI LLC) today announced that CRN ®, a brand of The Channel Company, has named CDI to its 2021 Solution Provider 500 list. CRN announces ...

NEW YORK--(BUSINESS WIRE)--Leading hybrid IT solutions provider Computer Design & Integration (CDI) has today formally announced the establishment of CDI International (CDII), including the opening of ...