Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Intelligent Virtual Agent (IVA) has ...

UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience. Customer service remains one of the top ways customers ...

PayNearMe has introduced its AI-powered Intelligent Virtual Agent (IVA) as part of its strategy to advance and modernize customer engagement for non-commerce businesses. Fully integrated into the ...

Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to Date AI-powered voice self-service enables the automation ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

MATTOON, Ill., Feb. 20, 2019 (GLOBE NEWSWIRE) -- Consolidated Communications (NASDAQ: CNSL), a leading broadband and business communications provider, today announced it has added a virtual ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced new milestones around the use and adoption of its ...

SmartAction is thrilled to announce its recognition as the "Best Intelligent Virtual Agent Developer 2023 - USA" by New World Report. This acknowledgment is a testament to the dedication and expertise ...

Amtelco will be an exhibitor at the HIMSS Global Health Conference & Exhibition. MCFARLAND, Wis., Feb. 27, 2025 /PRNewswire/ -- Today, Amtelco announced they will attend the Healthcare Information and ...

NVIDIA has unveiled its latest platform to help create intelligent virtual agents, known as the Omniverse Avatar. It uses a combination of facial and speech recognition, synthetic speech, and 3D ...