Teradata, a provider of analytic data platforms, applications, and services, today announced the general availability of Customer Interaction Manager (CIM) in the Cloud, a data-driven marketing ...

Software developer Exony has a new application called Virtualized Interaction Manager (VIM). Virtual contact centers incorporate into their organization agents from multiple sources, such as home and ...

BOSTON--(BUSINESS WIRE)--To accelerate the rapid global shift towards virtual contact centers (VCCs), Exony today launched Virtualized Interaction Manager (VIM). Exony VIM provides organizations with ...

Whether deployed in the Cloud or on-premise, Customer Interaction Manager offers best-of-breed integrated inbound and outbound messaging which yields the ability to choreograph and execute multi-step ...