Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...

Irish-founded tech group Intercom has parted ways with ChatGPT and opted to partner with OpenAI’s competitor Anthropic to spearhead its growth in the AI-powered customer service space. Intercom runs ...

I first started writing about the benefits of a more proactive approach to customer service and experience back in 2013. It seemed to me that the benefits were clear: delivered well a more proactive ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention. Today, Adams says, ...

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Intercom, acustomer service solutions provider, today introduced acustomer service bot named Fin, powered by OpenAI's GPT-4 and Intercom's proprietary machine learning technology. Fin works with zero ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

Intercom Inc., a customer engagement startup that achieved unicorn status with a big funding round in March, today launched a new tool to let brands automate their interactions with users. Custom Bots ...

Being unable to reach a customer service representative the moment you encounter a problem feels almost archaic. And yet, 24/7 assistance only became the norm some 30 years ago, when globalization and ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. LAWRENCEBURG, Ky. — A video of a Kentucky ...