You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Positive feedback loops improve operations by using employee insights. Such loops can boost retention by addressing workplace issues. Creating loops involves interviews and honest employee feedback.

Developer Effectiveness can be optimized by identifying a series of feedback loops that represent the main tasks in engineering; these can be measured and streamlined. Feedback loops can be of ...