Contact center agents have to handle a lot of data—and have to funnel it fast to handle customer requests. A knowledge base (KB) can act as a crystal ball to solve issues, but one industry analyst ...

A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. If you are looking for a way to ...

For companies that sell into a competitive market, purchase decisions often hinge upon customer service quality. Differentiating on service levels in the face of rapid growth, however, especially when ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

BETH HALEVY, Israel -- Yoggie Security Systems™ today announced that it has launched an online Knowledge Base system to provide additional technical support and product information for users, ...

Research has always been an integral part of education, especially higher education. Research generates new knowledge and offers training in creative and independent thinking. The role of research in ...

Last month we explored how social collaboration platforms could breathe new life into knowledge management, bringing practical knowledge management back into vogue. Now I'd like to back up my argument ...