The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

The Central Intelligence Agency doesn’t like to talk about its mistakes. It’s not just embarrassing, but officials believe exposing details about how an operation went wrong reveals too much about how ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

This project will create a practical KM implementation manual that will help DOTs to address workforce challenges, gain efficiencies, and improve resilience to meet changing needs. An initial phase of ...

This publication highlights the importance of mentoring and coaching for knowledge transfer across the generations of the workforce. It captures successful mentoring and coaching practices and ...