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The shortest distance between two points is a straight line. We learn that fact in geometry, but it can apply to communication. A clear, straightforward statement or assertive phrase is sometimes ...

Firmness can co-exist with kindness. When you stop confusing being 'nice' with being passive, you learn that true ...

Learning how to be more assertive is kind of a Goldilocks-like endeavor. You don't want to be too pushy or a doormat. Here are tips to find the balance. Think back to the last time you were seated by ...

A new college graduate reported for work on the first day and looked forward to meeting with her boss. She asked if she could speak first and proceeded to inform the boss that she would not be working ...

Dear Eric: All my life, I have taken pride in being the peacekeeper, the one who smooths over tension, avoids conflict and tries to make sure everyone feels heard. I have always believed that kindness ...

Most people make a common communication mistake that almost instantly makes them sound less confident, according to speaking expert and Texas-based trial lawyer Jefferson Fisher: They say "I'm sorry" ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Click to share on X (Opens in new window) X Click to share on Facebook (Opens in new window) Facebook Design by Evelyn Mousigian. Everyone is familiar with the concept of assertiveness: the sweet spot ...