A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

What are the differences between a call center and a contact center and why does it matter for customer experience programs? Call centers and contact centers can serve as the front lines of your ...

While most C-suite executives and sales leaders agree that efficient and effective call centers are critical to the acquisition, retention and satisfaction of customers, too few are exploring or ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

As digital self-service tools expand across government programs, a new report produced by Scoop News Group for TransUnion highlights a critical yet often overlooked fact: For millions of Americans, ...