Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

Zoom unveils new 'Virtual Agent 3.0' for improved customer service automation

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.
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Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling ...

Genesys Unveils LAM-Powered AI Virtual Agent

Genesys introduces a new “agentic virtual agent” powered by Large Action Models (LAMs), which is designed to complete customer service tasks across enterprise systems rather than only respond to ...