While significant progress has been made in improving cancer survival rates—as evidenced by a drop in cancer deaths in the U.S.—the number of new cases continues to increase. Experts say far too many ...

Objective. Health care quality monitoring has been introduced in cystic fibrosis (CF) by a few groups and national registries. Based upon this, continuous quality improvement can be achieved by ...

Many hospitals and health systems use the same performance management tool for a very long time, trusting that its capabilities adequately meet their organizational needs. And that’s just what some of ...

With a sharpened focus on efficiency, quality of care and lower cost, hospital benchmarking is gaining momentum and becoming an effective measurement tool. Becker’s Hospital Review recently published ...

Publicly comparing similar activities can be a powerful driver for change. That was the premise behind the employee satisfaction surveys across the government in the early 2000s. Initially, these ...

If you want to assess — and from there, improve — the efficiency of your distribution and call centers, you first need to calculate your own productivity metrics. And while that in and of itself may ...

In part one of this series we discussed how most organizations fall midway on the quality management continuum for their organizational structure, competence assurance and procedural adherence. Though ...

Mission-support functions are integral to an agency’s operations. These administrative or back-office functions—acquisition, financial management, human capital, information technology and real ...

Business success depends on quality processes and outcomes at every level. Quality management ensures customer satisfaction, operational efficiencies, and increased revenue. However, not all ...