Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

Customer complaints about Sam Levitz Furniture Co. spiked in 2005, persuading the company to improve delivery and other services. Last year, customers filed 117 complaints with the local Better ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

This May, the Financial Ombudsman Service (FoS) reported a 67% year-on-year spike in consumer complaints, with 141,846 lodged in the last six months of the year alone. Of all the sub-sectors, it was ...

America’s fast food giants are facing a wave of customer backlash in 2025, as diners document shrinking portions, declining flavors, and cost-cutting shortcuts across the industry. Viral complaints ...