Clark Hill Summer Associate Pawan Jain contributed to this article. As the evolution of Artificial Intelligence (“AI”) dominates headlines throughout the globe, financial institutions have been paying ...

In a new “Issues spotlight” titled “Chatbots in consumer finance,” the CFPB discusses how chatbot technologies are being used by financial institutions and the limitations and risks of such ...

Businesses and individuals are continually looking for novel methods to improve customer service, optimize operations and provide individualized experiences in today’s digital world. Chatbots, a ...

Prompts that can encourage chatbots like ChatGPT to ignore pre-coded rules have been shared online for more than 100 days without being patched, potentially enabling people to use the bots for ...

A mental-health chatbot used by the National Eating Disorder Association suddenly began giving diet advice recently to people seeking help for eating disorders. The rogue chatbot had apparently been ...

Conversational AI, coupled with semantic search, has drastically improved the baseline for speed, convenience and self-service in customer service. It's no surprise, then, that the industry is ...