The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their ...

‘My priorities for my teams is to improve our speed of response, to improve our speed of resolution and to improve the quality of the resolution that we‘re providing to our partners and to have more ...

Salesforce CRM and ServiceNow NOW are two of the most important enterprise cloud software companies, helping large organizations modernize operations, automate workflows and manage critical business ...

The results are in. Forrester uncovered the Total Economic Impact TM of Salesforce Case Management solutions on public sector agencies. See how these organizations unleashed service efficiencies, ...

State Department officials say they’re trying to set the tone globally on AI usage, as lawmakers question if it’s enough ...