Service managers have a great deal of responsibility. Not only are they sometimes out in the field, but they are in charge of the business. This means taking charge of the gross profit, burden, ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...

Business managers will continue to be challenged by the tight labor market for many years to come, as my previous articles have shown. The three key strategies for dealing with this problem entail ...

Research has shown that even seasoned managers can benefit their teams, the businesses they work for and their own careers by participating in a management training program. Such training is sometimes ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

I interviewed a candidate for the job of a training manager. I asked him: “On your first day, what would you consider your number one task?” He said he will review our training calendar and ...

HDI offers highly interactive, consultative-based training to advance the capabilities of the IT function, support teams in particular. The majority of the courses include professional, high stakes ...