While not yet officially announced, the Trump administration’s management agenda is coming into focus. Office of Management and Budget Deputy Director for Management Eric Ueland has described four ...

Shared services often grapple with mountains of data associated with tasks which are crucial but are often repetitive and heavily reliant on data manipulation According to Gartner, 70% of ...

Back in 2010, when I was working in IT in local government, shared services were hailed as a lifeline. Councils were facing unprecedented budget cuts, austerity was biting hard and the subsidy for ...