The COVID-19 crisis was unprecedented, but the lesson it taught us is not: you can’t afford to disconnect from your customers ...

Discovery has moved upstream, and AI is quickly becoming the place where shoppers build the shortlists that shape every ...

The most recent issue of The Checkout, an ongoing shopper behavior study conducted by The Integer Group and M/A/R/C Research, looks at how shopping behaviors have shifted since 2009. The study shows ...

The retail landscape is shifting quickly. After years of leaning heavily into e-commerce during and following the pandemic, major retailers are trying to pull shoppers back into stores, and they're ...

Buick trails the segment average in J.D. Power's recent website study with a score of 700. It suggests the brand must prioritize product details over branding.

More retailers are gathering insights about shoppers and their behavior in supermarkets, and using the knowledge to customize assortments, improve the shopping experience and increase sales. Marsh ...

Pricing is beyond numbers. It's a powerful tool that shapes customer perception, predicts behavior and communicates your brand's identity. Every day, a new e-commerce store pops up and makes it even ...

Footage of a heated confrontation between customers apparently taken inside a Costco emerged the day before Thanksgiving — sparking online debate about naughty shopper behavior as gift-buying season ...

Tariffs might be pushing Walmart Inc.’s prices higher, but the big-box chain hasn’t seen any “major shifts” in shoppers’ behavior, and it is likely to pick up more of those consumers, since it isn’t ...