Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Automating underwriting, servicing and routine tasks frees banks and lenders to focus on real conversations with customers.

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

SALT LAKE CITY--(BUSINESS WIRE)--Suralink, the leading client collaboration platform for accountants, today released its Inside the Client Experience report, an industry study examining how clients ...

With the ubiquity of algorithmic interfaces across information, retail, and social media platforms, younger generations increasingly value—and expect—customized experiences. Research finds that 71% of ...

While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having an impact on brands. Simplicity drives satisfaction. Gen Z expects a ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

According to research from BTI Consulting, just over one in four corporate counsel would recommend their primary law firm to a peer. That’s a dramatic drop from 69% in 2020. The reason? It’s not a ...

Over 2 million people use the Greater Cleveland RTA, and the transportation group is determined to hear the thoughts and ...