In Part 1 of this three-part series on “How Does Communication Work?” I introduced the distinction between kinesics (body language, including gestures, eye gaze, and facial expressions) and ...

How can you begin to improve upon the rough first draft of a letter or a report that obviously needs additional work? My August column offered one answer: review and apply four rhetorical forms that ...

Intelligence quotient (IQ) is a standardized measure of human intellectual capacity that takes into account a wide range of cognitive skills 1. IQ is generally considered to be stable across the ...

Words can injure. If a person verbally abuses you, their words are intended to control you or harm you. This kind of abuse is also known as verbal bullying. The real underlying motive behind the ...